Contact us for Superior Customer Service
We are serious about support and service. Do you have a question or need help? Here are some resources that you can use for fast and friendly assistance. Please go through the steps below in order to help us maximize our resources and minimize our response time. Thank you.
1) Knowledge Base and FAQ - If you have a general question, odds are that someone else has had the same concern. Look here first to see if your question has been addressed. If you are an existing customer, we also have a number of video tutorials that walk you through the most common issues. These can be accessed through your control panel.
2) Proper Support Ticket System - If you can't find an answer to your question in our Knowledge Base section or in the video tutorials, please submit a ticket through our Proper Support Ticket System. If you already have an account, this can be accessed directly from your Control Panel. If you don't have an account, you can submit a ticket here.
3) Phone Support - If you have a sales or support issue, or a question that you feel needs to be addressed with a phone call, you can call our toll-free support number if you live in the US, or you can call our non-toll free support number if you are an international customer. Our support numbers are shown below. Support hours are from 4am to 8pm Pacific time (US).
Toll-free US Sales & Support: 1-800-574-0902 ext. 30703
UK Sales & Support: +44-20-7993-2768 ext. 30703
International Sales & Support: +1-510-870-2470 ext. 30703